Saturday, June 9, 2012

Being Disaster Conscious

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1 comment:

Anonymous said...

KM2 SOLUTIONS formally known as HELEN IT. This comment is to voice the concerns of persons working at the call center, who are afraid to speak out about what is affecting them at the work place. It is sad to see the conditions under which agents have to work on a daily basis. The call center has never been cleaned, there is mold in the vents and persons are constantly calling in sick for which they don't get paid for. A meeting has been called on several times, but to no avail. Now it has come to the point that every time an agent goes to the bathroom or step away from the desk, that monies are deducted from their salaries. I know that of a fact because i worked there before. Agents are threaten with termination if they voice their concerns. The agents work a nine hour shift and are not allocated atlease 15 minute break. I now understand why the agents are afraid to speak out. The company's policies changes constantly and the sad thing is that, it is always a verbal policy, so if the agent complains to the Labor department, there is no proof. The agents are afraid to speak, they are trap and there is no one to intervene on their behalf. the only proof they may have is a log of the number of persons going on sick leave on a monthly basis. There is constantly a water problem and they only door that separates the floor from the bathroom, is the bathroom door. My time working there, the majority of persons working there were female. They were instructed that bags were not allow on the floor, so the girls had to walk to the bathroom from their locker with the sanitary napkins in their hands, and time spend in the bathroom comes out of the salary...and they list goes on. At one time a report was made to the labor department, but when the came to the call center. I literally saw the HR manager running to the floor making changed to their verbal policies because they were afraid that the department would ask the agents questions. But the following week, policies returned to normal. Agents are underpaid for the job they do and yet still they take if off for bathroom breaks. The agents are afraid..who will help them. Agents are terminated for simple error eg. not engaging with customers after agents have spend 15 to 20 minutes talking and discussing with customers. Agents are currently discouraged and demotivated by their bosses and managers. It also came to the point that the clients who own the business wanted agents to change their accents because the American customers were becoming suspicious of where the agents are calling from. You may read this and say this is nonsense, but this is what agents working at KM2 SOLUTIONS formally known AS HELEN IT are going through. They are afraid to speak out, but some has to speak out about this situation. It is ridiculous!

June 13, 2012 at 9:08 AM

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