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About Me
Blog Archive
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2009
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February
(52)
- ORDER OF SAINT LUCIA
- Lessons from Trinidad Carnival
- How serious has the forty day strike impacted on t...
- Engaging Canada
- Carifta Games Preparation
- 1000 Words
- UWP Statement
- SLPWO on Abuse of Women
- Obama’s address has sparked confidence and hope
- Highway terrorists getting away with murder?
- Do Saint Lucian Women Love to be Beaten by their Men?
- 1000 Words
- “Workshop on “Change Management”
- Were the actions taken by the SEC against Stanford...
- The Commonwealth Summit:
- Jeannine Compton Rambally...Re-inventing Parliament
- Family Fun for 30th Independence!
- Been there, done that!
- Stop the Decay
- NO Musical Awards ! WHY?
- Chavez accomplishes his wish, but can his dream be...
- While Obama redefines American foreign policy, is ...
- The Truth about Tourism and the Real Economic Threat
- Our Country needs a better leader and North East C...
- High-tech Society
- Damn and (don’t) Blast the “Air Con”
- 1000 Words
- Prognosis of the economic downturn
- Lennox Laurencin officially retires
- Independence and us
- National Day Of Prayer And/or Fasting
- Local Optimist Club to Sponsor Oratorical Contest ...
- As Obama launches his stimulus plan how can car ma...
- 30 Years of Independence – Nothing to Rejoice About
- Were CLICO’S Problems Political or Mismanagement?
- The True Spirit of St. Lucia
- St Lucians In New York Gear Up for Independence
- Southern Career Exposition
- New Voices
- Political Lynching” says SLP
- Oh You False Prophets!
- Ms Brafit Says Thanks
- Meet The Hon. Gordon “Butch” Stewart OJ, CD
- Man Or Eunuch Of The Year? …
- ISLAM - Between Rejection and Extremism
- CRC: Call for written memoranda/papers
- Congrats to the Chastanet clan
- SLASPA Begins New Weekly Column “Portfolio
- Accountability and Transparency
- SLP condemns return of Bousquet to Ministry of For...
- Parades and Charades
- Nothing but a farce
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February
(52)
7 comments:
Mr. Stewart,
My hats off to you for building such an empire and staying focused even with your sons untimely death.
As any good parent know a loss of a child is unimaginable and causes immense pain. I am sorry for your loss.
Please read the following complaint on our recent trip to the Royal Bahamian. Your winning formula was not brewed on our visit: Dear reader,
Upon arriving at 11am Friday the 27th, my wife's 40th birthday, the welcome was warm and friendly, I submitted the vouchers for our stay and candlelit dinner I prepaid for Saturday the28th. The basics were explained well and as expected our room was not ready until 2:30pm. NO Problem as we were very comfortable and enjoying your resort and surroundings. By this time I was calling family and friends to let them know we arrived ok and everything was great, for now. Made it to our room and loved the comfort and view it provided. Being adjacent to the full time residents of the building below our balcony was quite noisy and disturbing at times and was No problem. I could have complained and or requested a different room but we were ok with it. Life is too short to be anal with some tings. We enjoyed the night festival at Sandals cay and met some great people, other guests and resort staff. Saturday was a fine day again. Talked to many guests and staff and felt very comfortable. A few of the couples we met praised this resort and the St. Lucia resort. Some were on there 6th visit. We realized that meant something special was going on. Saturday evening I went to the concierge desk to be escorted to our candlelight dinner. The unpleasant women, sorry I forgot her name, told us to walk near the beach and we will see the table. Unescorted we found the table with a different name tag. Back to the concierge desk and the same unpleasant women became more unpleasant, made some calls and informed us we LOST our PREPAID SPECIAL 40TH BIRTHDAY DINNER because WE failed to preselect from a menu. We were told that was our fault. We explained that NOBODY advised us to preselect from a menu and reversed the blame for fault on the slight of hand of the staff for not communicating with us properly. She ignored all of that and handed me a menu to MAYBE get a seating for the next evening. My Wife and I were astonished at this turn of events. We made selections and did not complain. We enjoyed a diner at Kimonos, unfortunately we were too upset to enjoy the rest of the night and went to our room. Thank you for ruining my Wife’s surprise 40th birthday dinner We'll be sure to pass along our experience. Sunday morning I went back to the concierge desk and cancelled the rescheduled candlelight dinner as I forgot we made PREVIOUS reservations for the Baccarat. That meal was phenomenal. Our entire stay was awesome with the exception of the lack of communication by The concierge and front desk staff. Such a small issue completely changed our perception of the resort. With today’s economy the $180 charge for the candlelight dinner, which by the way MR. G the so called manager at the time who lacks hospitality skills and did not accommodate us in anyway after giving us a RESORT credit, felt like a $100,000.00 loss and a stab in the back. That small issue is a major problem in lack of communication. My wife and I were so hurt by this, we don't know how to recommend your resort to family and friends. We loved everything except our botched prepaid dinner. While waiting for our departure at the airport we spoke to other couples who had similar experiences keeping an open mind we summarized 90% of the issues that went wrong were from poor communication from the staff even with the few couples that were returning guests and entitled to special treatment. I would love a response from someone to ease our pain. I will be attempting communications with Mr. Butch Stewart.
Regards,
The Nebbias email: chrisn26@ptd.net
Mr. Stewart,
My hats off to you for building such an empire and staying focused even with your sons untimely death.
As any good parent knows a loss of a child is unimaginable and causes immense pain. I am sorry for your loss.
Please read the following complaint on our recent trip to the Royal Bahamian. Your winning formula was not brewed on our visit: Dear reader,
Upon arriving at 11am Friday the 27th, my wife's 40th birthday, the welcome was warm and friendly, I submitted the vouchers for our stay and candlelit dinner I prepaid for Saturday the28th. The basics were explained well and as expected our room was not ready until 2:30pm. NO Problem as we were very comfortable and enjoying your resort and surroundings. By this time I was calling family and friends to let them know we arrived ok and everything was great, for now. Made it to our room and loved the comfort and view it provided. Being adjacent to the full time residents of the building below our balcony was quite noisy and disturbing at times and was No problem. I could have complained and or requested a different room but we were ok with it. Life is too short to be anal with some tings. We enjoyed the night festival at Sandals cay and met some great people, other guests and resort staff. Saturday was a fine day again. Talked to many guests and staff and felt very comfortable. A few of the couples we met praised this resort and the St. Lucia resort. Some were on there 6th visit. We realized that meant something special was going on. Saturday evening I went to the concierge desk to be escorted to our candlelight dinner. The unpleasant women, sorry I forgot her name, told us to walk near the beach and we will see the table. Unescorted we found the table with a different name tag. Back to the concierge desk and the same unpleasant women became more unpleasant, made some calls and informed us we LOST our PREPAID SPECIAL 40TH BIRTHDAY DINNER because WE failed to preselect from a menu. We were told that was our fault. We explained that NOBODY advised us to preselect from a menu and reversed the blame for fault on the slight of hand of the staff for not communicating with us properly. She ignored all of that and handed me a menu to MAYBE get a seating for the next evening. My Wife and I were astonished at this turn of events. We made selections and did not complain. We enjoyed a diner at Kimonos, unfortunately we were too upset to enjoy the rest of the night and went to our room. Thank you for ruining my Wife’s surprise 40th birthday dinner We'll be sure to pass along our experience. Sunday morning I went back to the concierge desk and cancelled the rescheduled candlelight dinner as I forgot we made PREVIOUS reservations for the Baccarat. That meal was phenomenal. Our entire stay was awesome with the exception of the lack of communication by The concierge and front desk staff. Such a small issue completely changed our perception of the resort. With today’s economy the $180 charge for the candlelight dinner, which by the way MR. G the so called manager at the time who lacks hospitality skills and did not accommodate us in anyway after giving us a RESORT credit, felt like a $100,000.00 loss and a stab in the back. That small issue is a major problem in lack of communication. My wife and I were so hurt by this, we don't know how to recommend your resort to family and friends. We loved everything except our botched prepaid dinner. While waiting for our departure at the airport we spoke to other couples who had similar experiences keeping an open mind we summarized 90% of the issues that went wrong were from poor communication from the staff even with the few couples that were returning guests and entitled to special treatment. I would love a response from someone to ease our pain. I will be attempting communications with Mr. Butch Stewart.
Regards,
The Nebbias email: chrisn26@ptd.net
March 3, 2009 8:16 AM
Mr. Stewart,
I would like to contact you regarding my resent visit to Beaches Boscobel. I would appreciate your business mailing address in order to send you my letter as opposed to posting it online for now.
Can you please provide me with an email address or a mailing address or advise me on who to contact regarding a Beaches Resort Complaint. Thank you.
Ken Wagenbrenner, Florida
I have to agree with Chris. Never have I had such bad service from such an expensive vacation. The people here ( i was at Turks and Caicos ) really do not care about customer service. I do not understand how anyone can say this place is worth the money, or even half of what it costs. Screwed up check in, wake up calls not coming and causing us to almost miss a dive, eating was a nightmare if you wanted to get something quick, even a glass of water. I certainly relate to not being informed, these people expect you to figure everything out for yourself, yet have no way to do so. I think Stewart could learn a lot from the Disney people as far as service goes. Food was cafeteria quality at best. I was in awe while I was there, it is a beautiful place, but NEVER will I return to a Beaches or Sandals property again.
kevinbo@bellsouth.net
hi MrStewart how are you? I am Shaneika and Doreen Ricketts Pusey Iam the sister of marva ricketts one of your employee at Sandals Hotel branch montego bay.also here with us is Tempest Badley marvas neice.I Shaneika is doing a project on you of becoming one Jamaicas most successful Entrepreneur.WE commend you for your exccellent work.Sir Stewart why didnt you buy back Air Jamaica?. keep up the good work we love your work love you to the max. buy.
Congrats with your achievement you are and example for us i would like to start a business and need your help in doing so in any way.
Bless you Sir.
u
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