Saturday, September 10, 2011

‘Simply Beautiful’?

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6 comments:

Anonymous said...

Well, you are beautiful...indeed.

September 10, 2011 at 4:03 PM
Anonymous said...

Are you as pretty as the photograph projects? Or is it an illusion?

We often hear that "beauty is in the eye of the beholder."

However it is absolutely true that the attitudes of some individuals who interact with the public are at best deplorable and can certainly be attributed to the institution's failure to train employees properly in customers service.

In the more developed countries like the USA, there is such an availability of options - twenty banks within a half mile radius, so if I am not attended to properly, I can take my business to another bank with little effort. So whenever I do a banking transaction the tellers always ask: "Can I help you with anything else, Mr. "Lucian"? to which I respond: "No, thanks, that will be all," before leaving satisfied, and not annoyed by a rude clerk.

How can I ever forget the contemptible treatment I received at the Digicell's office at Rodney Bay after asking two questions about phone minutes usage? I was assured that I was the dumbest person in the world for asking; I just never returned to that office - not with my money.

September 11, 2011 at 8:21 AM
Anonymous said...

A St.Lucian problem well documented.I hope our people will read and be moved to change.

September 11, 2011 at 12:07 PM
Rev. George Lee Sealy said...

My question is: Do these insensitive employees know that without customer they do not have a job?
Do they know that the customer is the the life line of all businesses.
Employee training is essential and should be mandatory.
Repeat business should be the main goal of all businesses.

September 11, 2011 at 5:14 PM
Armchair Anonymous said...

"MAY I TAKE YOUR ORDER" and 'SIMPLY BEAUTIFUL" ... same subject.

St Lucians who own their own customer related services should not only be ashamed, but get off their behinds and do something.

This is a pure cry of how our country has down graded itself, giving birth to a class of people with no pride.

Many years ago, in the '70's to be exact, at the J Q Charles store on the William Peter Boulevard, customers began shying away from this location; primarily because of the sales people within that store. Their customer relations were quite pitiful, and painful. JQ was losing customers. Then lo and behold, there was a change - the rude employees were replaced!! With a younger set of friendly, customer oriented employees (obviously trained) - business boomed for JQ's!! That was the talk of Castries for a while. Even today, JQ's (what's left of it) still maintains it's customer care services.

I did leave a comment on "MAY I TAKE YOUR ORDER" by Ronald - I would like to reiterate ..

.. over to you St Lucia Chamber of Commerce.

September 12, 2011 at 6:49 AM
Dan Lionel said...

This is yet another well put together article,let's keep them coming at the end of the day the necessary improvements will be made.

:)

September 17, 2011 at 10:28 AM

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